Frequently Asked Questions


Q: What is Phoenix Enterprises - Interconnect Online Store?
A:
It is a specialty eStore dedicated to the Interconnection Products, owned and operated by Phoenix Enterprises. Please visit our store front page for additional information and product category selection.

Q: What is Phoenix Enterprises?
A:
Phoenix Enterprises is an independent stocking distributor of Electronic Interconnection Components. We carry a wide variety of products and stock large quantities in our Southern California location.

Q: How long has Phoenix Enterprises been in business?
A:
Since 1986.

Q: What is your minimum order and method of payment?
A:
No order minimums at our Online Store, please view our current online Fees and Discounts schedule. We currently accept major credit cards for online orders only.
COD orders are accepted from companies only and for quoted items only, for details email sales@phoenixent.com or fax to 818-992-0454

Q: What about the International Orders?
A:
Canadian online orders may be processed if your credit card supports AVS. Canadian customers are responsible for any duties, taxes, customs brokerage fees. Other countries: please email sales@phoenixent.com with your requirements for an order with quantities and the country of destination. We will respond with details as soon as possible.

Q: What are your terms and conditions?
A:
Please visit our Terms & Conditions page. Our current online Fees and Discounts schedule.

Q: What is King-Cart Services?
A:
King-Cart Services is a provider of e-commerce shopping cart solutions and services only. King Cart provides an online shopping cart system that allows the store owner ease of set-up and payment processing. King Cart Services billing and privacy information page.

Q: What about California state sales tax?
A:
Orders delivered within the state of California will be charged California state sales tax. If you are purchasing for resale, please contact us by email if you would like to become a registered CA reseller. You can expedite this process by filling out a California Resale Certificate form and emailing it to us or faxing it to 818-992-0454. Registered Resellers (upon approval) will be provided with the login privileges at our online store

Q: Where do you ship from and by which shipping carrier?
A:
We ship all orders from our Southern California stocking location. All online orders are shipped by UPS. During the online check-out procedure you will be given an opportunity to choose from the following UPS shipping options: Ground, 3 - Day Select, 2 - Day Air, Next Day Air Saver, Next Day Air (UPS rate chart based on the weight total of your online order is also provided). UPS freight charges are added to all online orders.

Q: How are the online orders processed?
A:
We will make every effort to ship orders the same or next business day. Orders received before 1pm PST (4pm EST) generally ship the same business day, pending credit card approval. In the extremely unlikely event we are unable to ship your order complete, an email will be sent to you providing all the details and requesting your feedback.

Q: Why does your homepage www.phoenixent.com have 2 types of Searches?
A:
We maintain 2 separate databases, residing on 2 different servers.
1. Search Our Inventory by Manufacturer's Part Number only. Search just the part number by AMP/Tyco, Molex, Samtec, Berg/FCI, etc. Examples: 103186-4, 22-23-2041, TSW-105-07-G-D .
2. Search Our Online Store by Description or HWS Numbers. This is the Search by keywords or any HWS number. Examples: 2x40 header, Machined socket, HWS9303, HWS15758.  HWS numbers simplify reordering and searching on Shopping Cart (Online Store) pages only.

Q: How are the online items priced?
A:
All prices are in US dollars. Most items are priced per piece, unless otherwise noted. Prices are subject to change without notice.

A: What if an online item is not in stock?
A:
If an online item is not in stock we will post "not in stock" message, availability information also will be posted. If such item is ordered, it will ship according to availability information message.

Q: What if an Interconnect component is not found in the Online Store?
A:
We are continuously updating our Shopping Cart selection with new items and categories, please re-visit often. However, many of the items carried in stock are not displayed in the Online Store. Therefore, please send us an email or fill out Quotation Request Form by Description.

Q: What about the Privacy Policy?
A:
Your privacy is important to us. We request information from the user on our order check-out form. Use of information: Contact information, such as name, email, telephone number and shipping address - order fulfillment and for contacting the customer regarding the order status and updates. Billing information on the order form - our shopping cart system and payment processing integration are provided by King Cart Services, King Cart Services billing and privacy information page. Our customer lists are not for sale.
Phoenix Enterprises uses Remarketing with Google to advertise and gather ad impressions online. Third-party vendors, including Google, use cookies to serve our ads (on sites across the Internet) based on someone's past visits to our webpages. To opt-out of Google's use of cookies, please visit Google's Ads Settings . Alternatively, you can opt-out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.
We are compliant with Payment Card Industry Data Security Standard (PCI DSS), validated by Trustwave





 PEMCO Inc. dba Phoenix Enteprises
sales@phoenixent.com    tel: 818-992-8288   fax: 818-992-0454     www.phoenixent.com